Table of Contents
1Introduction
Welcome to Benefactr, operated by Gluesoft (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating and friendship platform, including our website and mobile applications (collectively, the “Service”).
Important: By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
2Information We Collect
Personal Information
Information you provide when registering:
- Name, email address, and phone number
- Date of birth and age verification information
- Gender identity and sexual orientation
- Profile photos and images
- Payment information (processed securely through third-party providers)
Profile Data
Information you share to enhance your profile:
- Bio and personal description
- Relationship goals and preferences
- Physical attributes (height, body type)
- Lifestyle preferences and interests
- Commitment styles and dating preferences
Location Data
We collect location data to enable discovery features:
- Home location (city/area you identify as home)
- Current location (for discovery and "Meet Now" features)
- GPS coordinates when location services are enabled
- IP address-based approximate location
Usage Data
Automatically collected when you use our Service:
- Device information (type, OS, unique identifiers)
- Browser type and version
- Pages visited and features used
- Interaction patterns and navigation paths
- Search queries and filter preferences
3How We Use Your Information
Service Provision
- Create and manage your account
- Display your profile to other users
- Enable communication between matches
- Process transactions
- Provide customer support
Matching & Discovery
- Suggest compatible profiles
- Enable location-based discovery
- Power the "Meet Now" feature
- Improve match quality
Communication
- Service-related notifications
- New matches and message alerts
- Promotional content (with consent)
- Security alerts
Safety & Security
- Verify user identities
- Detect and prevent abuse
- Investigate policy violations
- Comply with legal obligations
4Information Sharing
With Other Users
Your profile information (photos, bio, preferences) is visible to other users. You can control certain visibility settings within your account. Messages are shared only with intended recipients.
With Service Providers
We share information with trusted vendors who help us operate:
- Cloud hosting and data storage providers
- Payment processors for billing
- Analytics providers
- Email and SMS communication services
- Identity verification services
Legal Requirements
We may disclose information when required by law:
- Valid legal processes (subpoenas, court orders)
- Government or law enforcement requests
- Protection of rights, property, or safety
- Emergency situations involving potential harm
Business Transfers
If Gluesoft is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
5SMS/Text MessagingImportant
Consent Collection
By providing your phone number and checking the SMS consent checkbox, you expressly consent to receive text messages from Benefactr. Consent is obtained through a clear opt-in mechanism where you must actively check a box.
Types of Messages
We may send the following message types:
- Verification codes: One-time passwords for account verification
- Security alerts: Notifications about suspicious activity
- Match notifications: Alerts for new matches
- Message alerts: Notifications for new messages
- Account updates: Important account information
Message Frequency
Message frequency varies based on your activity. Expect approximately 0-20 messages per month depending on engagement, matches, and conversations.
📱 Opt-Out (STOP)
To stop receiving texts:
- Reply STOP to any message
- Update notification preferences in settings
- Contact support@benefactr.app
❓ Help (HELP)
For SMS assistance:
- Reply HELP to any message
- Email support@benefactr.app
- Visit our help center
💰 Carrier Fees
Message and data rates may apply. Your mobile carrier's standard messaging rates apply to all messages sent and received. Benefactr is not responsible for carrier charges.
SMS Data Protection
- Phone numbers are encrypted in transit and at rest
- We do NOT sell your phone number or SMS consent data
- Phone used only for stated purposes (verification, notifications)
- SMS providers are contractually bound to protect data
- Numbers retained only as long as necessary
For complete SMS terms, opt-out instructions, and message frequency details, see our SMS Terms & Conditions.
7Data Retention
How Long We Keep Your Data
We retain information as long as necessary to:
- Provide the Service while your account is active
- Comply with legal obligations (tax, legal disputes)
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
Account Deletion
When you delete your account:
- Profile is immediately hidden from other users
- Most personal data deleted within 30 days
- Some data retained up to 90 days for legal/safety purposes
- Anonymized data may be kept for analytics
Request Deletion: Delete your account through settings or contact support@benefactr.app
8Your Rights
🔍 Access Your Data
Request a copy of your personal information through account settings or by contacting us.
✏️ Correct Your Data
Update profile information anytime. Contact us for corrections to other data.
🗑️ Delete Your Data
Delete your account and request removal of personal data (subject to legal requirements).
🚫 Opt-Out Rights
Unsubscribe from marketing, disable notifications, opt out of SMS, adjust location sharing.
California Residents (CCPA)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we do NOT sell personal info)
- Right to non-discrimination for exercising rights
European Users (GDPR)
- Right to access, rectification, and erasure
- Right to restrict processing
- Right to data portability
- Right to object and withdraw consent
9Data Security
🔐 Encryption
TLS encryption for all data in transit. Sensitive data encrypted at rest.
🛡️ Access Controls
Role-based access, MFA for admins, regular audits.
🔍 Monitoring
Continuous security monitoring, regular assessments, incident response.
Your Role in Security
Use a strong, unique password. Enable two-factor authentication. Be cautious about sharing personal information with other users.
10Children's Privacy
Benefactr is for users 18 years or older only. We do not knowingly collect information from anyone under 18.
If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately at support@benefactr.app. We will delete such information promptly.
11International Data Transfers
Benefactr is operated in the United States. If accessing from outside the US, your information may be transferred to, stored, and processed in the United States.
For EEA users, we implement appropriate safeguards including Standard Contractual Clauses approved by the European Commission.
12Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. When we make changes:
- We update the "Last Updated" date
- Post the updated policy on our website
- For significant changes, notify via email or in-app
- Where required, obtain your consent
13Contact Us
Questions about this Privacy Policy or our data practices? Contact us:
We typically respond within 30 days. For data requests, we may verify your identity first.